| Frequently
Asked Questions |
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| Q. |
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Will
Web Brats design a site consisting of less than three pages? |
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| A. |
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Web Brats takes pride, not only in providing a unique site
design to our clients, but also in creative methods of site
navigation. A one or two page site does not allow us to exercise
our creativity in navigation as there is nowhere to go. Therefore,
we cannot create a "web site" consisting of less
than three pages.
However,
if you are a business needing a simple web presence, we will
design a one page web ad for you for $300. |
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| Q. |
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Does Web Brats design personal sites as well as commercial sites? |
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| A. |
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Yes.
We are eager to tackle your project, personal or commercial. |
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| Q. |
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Will a web site redesign cost less than a new web site design? |
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| A. |
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Web
Brats offers a 5% discount if you require a web site redesign
over a new web site design. A web site redesign is a new graphical
design of your existing web site with minimal changes to your
textual content on site. In a redesign most of the content
is already incorporated into the site, making the whole process
easier and less time consuming for us and therefore, less
expensive for you. |
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| Q. |
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Do I have to pay for everything at once? |
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| A. |
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No.
We accept a non-refundable deposit of 33% to start the graphical
part of your site. After payment and your company logo and/or
brochure (if applicable) is received, we will design your site
in an image editing program then email you a copy of an image
of that design. Upon your approval of design from this image,
we will start coding the site shell in HTML, fine tuning all
navigational elements to your approval. When you are satisfied
with the coded site shell and navigation, we will begin adding
your content. After we receive the remaining balance and all
content you have for the site, we will complete the coding and
your site will be uploaded to your web space. |
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| Q. |
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What if I don't like the design? |
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| A. |
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We
realize design can be subjective. If you do not like the first
design, Web Brats will request a second, lengthier meeting
with you so we can pick your brain to adequately plug into
what you are expecting.
If
after the second design, you still aren't pleased, we'll take
one final crack at it. If you aren't happy with our three
best efforts, then we will probably need to just agree to
disagree and go our separate ways. Sometimes no matter how
hard you try, you just can't please everyone...however, we
haven't had anyone displeased with our designs yet (knock
on wood!).
In
this case, you would not be responsible for the remaining
balance of the site costs, but you would also not receive
a refund of the 33% deposit to cover our time and expense
in trying to please you.
We've
found the best policy is to communicate your likes and dislikes
to us before we start. Most people have at least a mind's
eye vision of what they are hoping for and we need to know
what you see! We always welcome the input of our clients because
after all, it is your web site. |
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| Q. |
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What if I decide I'd rather take one of the designs Web Brats
created and code it myself or have someone besides Web Brats
code it for me? |
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| A. |
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Web
Brats reserves all rights to the graphical designs and written
content we create for our clients. Leonardo da Vinci would have,
no doubt, had a problem with another artist finishing up the
Mona Lisa for him, and we are no different. We prefer to exercise
our own coding expertise on the projects we design graphically
to keep everything within our standards of excellence. |
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| Q. |
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How long will it take to have my site up and running? |
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| A. |
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Most
of the time it takes will be up to you. After we receive your
signed Web
Site Design & Development Agreement, 33%
deposit, your company logo and/or brochure (if applicable),
Web Brats will provide you with a graphical image of your
site via email, within fifteen business days. After you have
approved the design, we will email you a link to your coded
site shell with navigation, within fifteen business days.
Upon your approval of the site shell and navigation, and upon
our receipt of payment for the rest of the balance owed, as
well as all content you wish to have on the site, we will
start the final process. We will code the site content and
upload the finished site to your web space within fifteen
business days. Please realize that fine tuning the final content
to the client's approval may take an additional ten days after
that.
It
generally takes a month to six weeks to finish a web project.
If you need your site finished quickly, providing us with
all your content in the beginning helps to move the project
along faster and paying your balance all at once can cut down
on delays caused by sending several separate payments via
mail. |
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| Q. |
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Does Web Brats use generic templated designs that are sometimes
found in web site editing programs? |
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| A. |
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No.
We are artists and take pride in the designs we offer our clients.
When we receive your initial logo, brochure or other documents
exhibiting your company information and image, we give the design
of your site careful thought, striving to come up with a design
that will incorporate the spirit of your business, outsmart
your competition and impress your customers. You can't do that
with a generic templated design that every business in the world
can buy from an office supply store. Your site is our own personal
canvas and every pixel absorbs the strong creative juices of
our worthy team. |
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| Q. |
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Does Web Brats use clip art in their designs? |
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| A. |
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Sometimes.
We subscribe to clip art services and at times we will find
an image perfect for you waiting in those archives. However,
99% of the time, we fine-tune that image to fit your prefered
color schemes or other graphical ideas. The overall site design
will be custom designed to your specifications and we will have
many hours worth of expert graphical work invested before we
send it to you for your approval. |
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| Q. |
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Where will I put my site when you are finished with it? |
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| A. |
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For
a web site with a commercial domain (www.yourcompany.com)
you must have commercial web space available so you can point
your domain to that space flawlessly. You also need this web
space to house your email accounts with your domain in those
addresses (yourname@yourcompany.com).
Web
Brats offers space to host your web site on our dedicated
server at very competitive rates - but more importantly, we
are there 24/7 to handle any problem that may arise on our
own server. Our server boasts a 99.9% uptime guarantee, but
should there be a problem we will handle it immediately, as
our own company web site sets on the same server.
If
you choose to go with another hosting company, realize that
you are introducing a third party for us to deal with and
in most cases, they will ONLY deal with YOU - and even then,
it is hard to get them on the phone or they may charge a trouble
ticket fee to handle your problem.
Therefore,
if you want Web Brats to effectively manage your web site
and handle any problem that might arise, we recommend that
you host your site with us. Of course, we are extremely familiar
with our own server and if necessary, can trouble-shoot your
problem quickly and easily, to keep your web site running
smoothly. We charge absolutely no trouble ticket fees to our
web hosting clients and will work on your problem as if it
were our own - because it is!
Please
see our hosting
prices to determine which option suits you best. |
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| Q. |
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How can I set up my domain? |
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| A. |
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Again,
you have options for setting up your domain. You can either
handle it yourself by setting up your domain through your own
choice of registrars or we can register your domain for you
for $15.00 per year, and $15.00 for every additional year. |
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| Q. |
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What about registering my site with search engines? |
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| A. |
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Search
engine registration is a process that seems to stay in evolution.
There are approximately 20 search engines on the Internet that
will allow you to list your commercial site with them at no
charge. You may do this yourself or we will do it for you once
for $25.00. If you prefer to have your site listed with hundreds
of other search engines that require fees for your listing,
or desire an upgrade from the normal listing placement, again,
you can do it yourself or we can list your site with these search
engines for $50.00 plus whatever fees each search engine requires. |
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| Did
we answer everything for you? If not, please submit your question
via email
for Web Brats to address your concerns. |
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